"Sorry, the information was not valid. Please try again" error
Some information is not correct. Kindly be advised to check the 4 last digits of the credit card or your Order ID number. It usually starts with the letter "U".
"Sorry, email address was not found" error
Kindly be advised to re-check your email address in order to avoid typos. If the issue persists, please try the alternative email address you may have used to complete a purchase (e.g. PayPal account email).
"Incorrect last 4 credit card digits. Please re-enter your last 4 digits" error
Kindly be advised to check the 4 last digits of the credit card you used to make the purchase.