The failed extension may be due to a missing license key or your extension purchase being placed under a new (different) email address.
One of our representatives will have to adjust your license period manually.
Please do not place a second order, contact us directly and include your license number as well.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.