Why wasn’t my credit/debit card accepted?

There are several reasons why your credit or debit card (or other available payment instruments) may be declined in our system. Below is a list of the most common reasons and the recommended course of action for each:

• You may have reached your credit card purchase limit and your bank denied the completion of your transaction.

• The server of the card-issuing bank could not be contacted. Please try the transaction again. If the issue persists, please contact your bank directly.

• There is an international limit on your card. You might need to check your account settings or contact your bank about this.

In case you continue to face the issue with the payment please leave us a message or contact our Customer Support Service by phone directly. Our friendly support team is available to help 24/7.